How can I contact Beauty House?
Email support@thebeauty-house.com. Customer support hours are 10:00 AM–10:00 PM Eastern Time (New York). For an order question, include your order number and checkout email address.
Where do you ship?
We ship within the United States. Contact us before ordering for another country so availability, restrictions, charges and timing can be confirmed.
How long does delivery take?
Standard delivery is estimated at 3–5 business days. Express delivery is estimated at 1–2 business days when offered for your order and destination. Business days are Monday through Friday, excluding public holidays. Your checkout delivery commitment and any separately disclosed processing or dispatch period govern your order.
How much is shipping?
Standard shipping is free. Express shipping costs USD $15 when offered for your order and destination. Available methods and the final charge are displayed at checkout before payment.
What does “label created” mean?
It confirms that a shipping label has been prepared. Carrier acceptance or other handover confirmation indicates dispatch. Available tracking will show later shipment updates.
Can I cancel my order?
Contact us as soon as possible. We can accept a voluntary cancellation only while dispatch can still be stopped. An accepted customer-requested cancellation carries a USD $20 fee per cancelled item where permitted by law and disclosed before purchase. No fee applies when we cancel, cannot supply the item, or must provide a full refund for a shipment delay, our error or another legal requirement. See the Return and Refund Policy for full terms.
Can I return a perfume?
For an eligible voluntary return, contact us within 15 calendar days after delivery. The perfume must be unopened, unused and in its original packaging with its seals, wrapping, labels and accessories intact. Opened items and sale or discounted items are excluded from change-of-mind returns. Customers pay applicable return postage. Mandatory rights for damaged, defective, incorrect or misdescribed goods remain unaffected.
What should I do if an item arrives damaged or incorrect?
Email us within 24 hours after delivery to use our standard replacement process. Include your order number, details and clear photographs where available. Keep the packaging, stop using a damaged or leaking item, and wait for safe instructions before returning it. The reporting period and replacement process do not remove mandatory legal rights.
When will an approved refund be issued?
Approved refunds are issued to the original payment method within 3–5 business days after the returned item is received and inspected. Your bank or payment provider may need additional time. An earlier legally required deadline applies where relevant.